Home Owner Information

Protek provides home owner structural warranty cover for the following development types:

• New build
• Conversion
• Social housing
• Custom build
• Self build
• Build To Rent

We are regulated by the Financial Conduct Authority (FCA).  Each housing unit insured with a Protek warranty has to undergo a technical audit . The audit process is there to check the design, workmanship and materials used in the construction process, to ensure they meet with the requirements outlined in the technical manual. Protek is a Consumer Code For New Homes user.

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Home owner with a new home warranty

The New Home Warranty provides the home owner with up to £10 million cover for a new development. It is only made available to developers who have successfully met (and continue to meet) Protek’s registration requirements. If you wish to check the registration status of your builder or developer, please contact Protek here.

Consumer Code For New Homes – information for the home owner

The Consumer Code for New Homes has been established to ensure that best practice is followed in respect of the marketing, selling and purchasing of New Homes and to set expected standards for after sales customer care service. From the 1st April 2016, All new homes built by a Protek registered builder or developer will be expected to register with The Consumer Code For New Homes. Find out more Guide for the buyers of new homes Homebuyers Leaflet

Protek’s new home warranty is an insurance policy that provides cover for defects in the design, workmanship or materials occurring during the construction process subsequently causing major damage during the 10 years policy period (or 10 in respect of Social Housing)  The policy does not cover defects in the first two years of cover (which remain the responsibility of the developer) unless the developer is no longer in business or refuses to fix an issue defined in the policy as a defect.

Making a Claim

Should you need to make a claim under your policy, instructions on how to do so are contained in your policy booklet under the ‘Claim Notification’ section.