Protek’s response to the government’s plan for dealing with the spread of Coronavirus Covid-19
We are following government advice during the coronavirus outbreak as we have a duty of care to our staff members, surveyors and clients. This means we are doing everything we can to ensure its business as usual. While our offices remain open, our people may be misplaced due to either self-isolation or government restrictions on travel etc., We are endeavouring to do everything we can to continue handling current matters seamlessly.
In order to help us provide as an effective service as possible, please note the following:
Protek’s contracted Surveyors or Protek’s partnered Building Control Surveyor may not be in a position to send a surveyor to site to carry out a scheduled inspection for the reasons identified above. Each surveyor will be following their own organisation’s risk assessment policy with regards to inspections of specific properties while taking into account up-to-date government advice.
Clearly we do not wish this to hold up your progress if you are still building on site, so it’s important you communicate with the surveyor, whose decision it always is whether to carry out a site survey or accept your photos instead. To alleviate any issues during this period we ask that you photograph all elements of the works in detail and upload them as required by the surveyor to:
PLEASE DO NOT UPLOAD PHOTOGRAPHS WITHOUT SPEAKING TO YOUR SURVEYOR FIRST.
The nominated surveyor will be notified of the arrival of the photographs and will, where possible carry out a remote inspection. It is important you maintain direct communication with your surveyor during this period as they may be very specific about the photos you need to send.Our guidance for key stage inspection photographs explains which photos are needed at each of the 4 standard key stages. Surveys at other times should at least include any of these elements visible at the time. Clients utilising the Building Control partnering arrangement MUST liaise closely with Building Control as their requirements take precedence.
The surveyor will be notified of the arrival of the photographs and will, where possible carry out a remote inspection. It is important you maintain direct communication with the surveyor during this period as they may be very specific about the photos you need to send.
Your surveyors contact details are on your site inspection record.
In order to upload the photographs, you will need to log in using your project reference AND Site Postcode.
- Please bear in mind that this service has been created as a simple solution to keep you building.
- It is imperative that you use your correct project reference and postcode when uploading photos – references are shown on all Protek documentation.
- Images uploaded will be flagged to your surveyor who will utilise them to carry out a remote survey where possible.
- This process will not replace a completion inspection which must be site based.
Self-Build Quotations and Customer Service
Go online at www.protekselfbuild.co.uk and complete the online process. If your enquiry concerns an existing quotation or referral please call 0333 456 8030
Builder & Developer Quotations
- If you would like a quotation: Please complete the application form online here: https://www.protekwarranty.co.uk/structural-warranty-quote/ It will be passed to a team member who will respond accordingly.
- If you already have a quotation: Please call 0333 456 5040
For ongoing servicing of your warranty: Please email firstname.lastname@example.org This is the quickest way to get matters dealt with. Alternatively call 0333 456 0404
New Claim Notifications: Please call Customer Services on 0333 456 0404
Ongoing Claims: If you wish to discuss an ongoing claim, please call the loss adjuster appointed to your claim.