Legal & Regulatory

This page (together with the documents referred to on it) sets out the terms of use on which you may use our websites https://www.protekselfbuild.co.uk/ and https://www.protekwarranty.co.uk/ (the “site”), whether as a guest or a registered user. Please read these terms carefully before using the site. By using our site, you indicate that you accept these terms and agree to abide by them. If you do not agree, please refrain from using our site.

1. Information About Us

The websites protekselfbuild.co.uk and protekwarranty.co.uk are operated by Protek Group Limited. “Protek” is the brand name for companies forming part of Protek Group Limited.

2. Accessing Our Site

2.1 Access is permitted on a temporary basis. We reserve the right to withdraw or amend the service without notice. We will not be liable if our site is unavailable at any time.
2.2 Access to certain areas may be restricted to registered users or guests at our discretion.
2.3 If you are provided with a user ID, password or other security information, you must treat it as confidential and not share it. We may disable any ID or password if we believe you have breached these terms.
2.4 When using our site, you agree:
- (a) not to reproduce, copy or resell any part of our site;
- (b) not to access or use the site in violation of any law or regulation;
- (c) not to use the site for unlawful, defamatory, abusive, obscene or harmful purposes;
- (d) not to interfere with or damage our site, servers or networks;
- (e) not to infringe on any copyright, trade mark or other intellectual property rights.
2.5 You agree to indemnify Protek and its officers, employees and agents for any losses arising from:
- (a) a breach by you of these terms; or
- (b) any wilful, unlawful or negligent act or omission by you or your agents.
2.6 You are responsible for arranging your own access to our site and ensuring others using your internet connection are aware of these terms.

3. Intellectual Property Rights

3.1 We are the owner or licensee of all intellectual property rights in our site and content, which are protected by copyright laws.
3.2 You may print or download extracts for personal reference and share within your organisation.
3.3 You must not modify materials or use images, graphics, video or audio separately from accompanying text.
3.4 Our status (and that of any contributors) as authors must always be acknowledged.
3.5 You must not use any materials from our site for commercial purposes without permission.
3.6 Breach of these terms will immediately terminate your right to use our site, and you must destroy any copies made.

4. Reliance on Information Posted

Commentary and other materials on our site are for general information only and are not intended as advice. We disclaim liability for any reliance placed on such materials by visitors or third parties.

5. Our Site Changes Regularly

We may update our site content at any time. Access may be suspended or closed without notice. Some content may be out of date, and we are under no obligation to update it.

6. Our Liability

6.1 The material on our site is provided “as is” and “as available,” without guarantees of accuracy. To the extent permitted by law, we exclude:
- (a) All implied warranties or conditions;
- (b) Liability for direct, indirect or consequential loss, including loss of profits, revenue, data or goodwill, even if foreseeable.
6.2 Site contents are for general information only and not professional advice. Any reliance is at your own risk. Consult a professional before taking action based on site content.
6.3 Nothing in these terms limits liability for death or personal injury caused by negligence or any liability that cannot legally be excluded.

7. Information About You and Your Visits

We process information about you in accordance with our Privacy Policy. By using our site, you consent to this processing and warrant that all data you provide is accurate.

8. Viruses, Hacking and Other Offences

8.1 You must not misuse our site by introducing viruses or attempting unauthorised access to servers or databases. Attacks such as denial-of-service are strictly prohibited.
8.2 We are not liable for any damage caused by such attacks or harmful code resulting from your use of our site or linked sites.

9. Linking to Our Site

9.1 You may link to our home page if it is done fairly and legally and does not harm our reputation.
9.2 You must not link from any website not owned by you or suggest any endorsement by Protek where none exists.
9.3 Our site must not be framed, and links must only point to the home page. We may withdraw linking permission at any time.

10. Links from Our Site

Links to external sites are provided for information only. We have no control over third-party content and accept no responsibility for any loss or damage arising from their use. We do not endorse or recommend third-party products, services or advice.

11. Jurisdiction and Applicable Law

11.1 The English courts have exclusive jurisdiction over claims arising from or related to use of our site, though we may bring proceedings in your country of residence.
11.2 These terms and related disputes are governed by the law of England and Wales.

12. Trade Marks

The Protek logo is a registered trademark of Protek Group Limited.

13. Variations

We may revise these terms at any time by amending this page. Please check back regularly as changes are binding on you. Some provisions may be superseded by other site notices.

Complaints Data

Our regulator requires us to publish certain complaints information. We are committed to maintaining the highest standards of customer care. For any concerns, please contact:

Personal lines complaints: customerservice@protekwarranty.co.uk
Commercial and other complaints: customerservice@protekwarranty.co.uk
Lloyd’s customers: www.lloyds.com
Telephone: 0141 285 3539

If we fall short of expectations, we will:

Try to resolve your complaint informally and confirm in writing if we do so;
Have complaints reviewed fairly by a suitably senior person;
Acknowledge formal complaints promptly;
Respond fully within four weeks or explain if this is not possible;
If unresolved after eight weeks, explain why and outline your right to refer to the Financial Ombudsman Service.

Financial Ombudsman Service

The Financial Ombudsman Service
Exchange Tower
London E14 9SR
Tel: 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

Using the above complaint process does not affect your statutory right to take legal action.